free case study: Essa Athamneh's unbiased review of Ivanti Neurons for ITSM
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Ivanti Neurons for ITSM review
Essa Athamneh
Technical Manager at PRO TECHnology
Easy to use, has a user-friendly interface and very good pricing
We use the on-premises deployment model. In terms of advice, I'd suggest others focus on the main features such as problem tickets, escalating tickets, ticket flow and support for mobile applications. I'd rate the solution eight out of ten. I'd rate it higher if it had better integration capabilities and better support services.
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