free case study: an unbiased review of Jira Align
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Domain Specialist Team Leader at a retailer with 1,001-5,000 employees
Has an efficient service desk management feature, but the scalability needs...
The product provides better logging and reporting, particularly for tracking changes and incidents. Service desk management has a straightforward process for handling incidents and problems. However, a notable challenge lies in managing multiple projects created by numerous stakeholders, which can lead to a lack of control and understanding...
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