free case study: an unbiased review of JIRA Service Management
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JIRA Service Management review
Manager (AWS Operations) at a tech services company with 10,001+ employees
User friendly but more costly and less feature-rich than some solutions
I used ServiceNow for a long time in my earlier work. Compared to ServiceNow, there are a lot of areas where JIRA can improve. ServiceNow itself has various modules, like Change Management, Knowledge Management, and CMDB. All of these things are integrated, so if they are properly implemented, then it becomes a tool with a single...
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