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JIRA Service Management review
Attila Salanki
Attila Salanki
Consultant at Lupus
Handle ticket logging for clients who need product help
For us, one of the weaknesses of Service Desk is that we can not check every issue in the queue raised for one product. If we have more than one customer using a product that has raised a ticket, we can not see the complete list of issues for the one product from all sources. It is not as easy or efficient to handle tickets without that...

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