free case study: an unbiased review of JIRA Service Management
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JIRA Service Management review
Vice President Digital Strategy & Executive Delivery at a tech services company with 51-200 employees
Easily integrates with other tools; good for small to medium size companies
I think there are other IT ticketing tools that are better in terms of routing or work flows than Jira Service Desk. If you work at an enterprise size company, it might be preferable to use ServiceNow than Jira Service Desk which is better for smaller companies. I'd like to see a well integrated solution. For example, if I wanted to do some...
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