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JIRA Service Management review
Sergius Nkomadu
Managed Service Specialist at a tech services company with 201-500 employees
A great organizational tool that is solid
The product is supposed to include an interface where the customer can report issues, things they cannot resolve easily. It's not there at the moment so it's more difficult to resolve issues with the OEMs. We need to know how the customer is dealing with the product and what issues they might be having. If I'm unable to do that, I'll lose...
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