free case study: an unbiased review of JIRA Service Management
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JIRA Service Management review
Service Delivery Manager at a tech services company with 201-500 employees
Simple to install, but the interface could be simplified
It's probably not fair of me to say because we weren't allowed to customize or configure anything. If I bought JIRA as a product, I could have it customized and configured, whereas I'm currently using a version of it provided by a much larger organization that is in line with the rest of the organization. As a result, it is not constructed...
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