free case study: Gil Atias's unbiased review of JIRA Service Management
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JIRA Service Management review
Gil Atias
Head of ALM at a tech services company with 1,001-5,000 employees
It's a good solution at a reasonable price, and it's quicker to implement inside a...
Service Management is highly customizable, but I think it might be too customizable. If a company isn't aware of the best practices, it can easily mess something up. For example, you might try automating something that Jira doesn't support, and it could interfere with the product's out-of-the-box capabilities. Asset management should be...
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