free case study: an unbiased review of JIRA Service Management
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JIRA Service Management review
Business Analyst at Towers Watson
It's relatively straightforward to configure, but it does not integrate very well...
It does not integrate very well with our email system (MS Outlook). When users log issues they sometimes include a paragraph of text, or a report, with some of the content highlighted in order to draw attention to a problem. The email integration seems to read only the ascii text and throws away all of the formatting. Also if a user emails...
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