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JIRA Service Management review
Imed Inoubli
Imed Inoubli
IT Support Manager at MAF Retail
Anyone can set it up, and it has an automation feature that's not yet available in...
I created one ticket in 2017 and followed up, but there's still no confirmation or resolution for it, and this is an area for improvement in JIRA Service Management. The ticket was about some enhancement to the customer portal that shows the assignee and SLA, but it's still not developed. The view of the customer is still limited. What...

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