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JIRA Service Management review
Director at a tech services company with 1-10 employees
Transparency of the system helps both internal and external persons involved
Atlassian only has a very expensive enterprise support contract (>$100K) or email/JIRA-Ticket support. That support is included when you buy the license. After a year, you only pay for this support and not the license anymore. It is 50% of the new license costs and called a "renewal". I would suggest to always buy licenses through an...
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