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JIRA Service Management review
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
A versatile help desk request tracker that lets you receive, track, manage and...
The product could be improved by integrating better with mobile numbers. For example, creating a WhatsApp platform would extend the solution and make it more useful. For now, when the issues are logged here, requests and responses go through the email server. The additional opportunities for connectivity would make it possible for quicker...
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