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JIRA Service Management review
SeniorOwnder67
SeniorOwnder67
Owner and Senior Consultant at a tech services company with 1-10 employees
It manages our queues and tickets but it lacks capabilities from the user's...
I think the solution has a lack of capabilities from the user's perspective. I would, for example, be able to see all the phases instead of only being able to create a ticket. I want to be familiar with all the steps and be able to change things during these steps. I would like to see that improved. What's more, we wanted to be resellers...

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