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JIRA Service Management review
Bary Reyes
Bary Reyes
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
Powerful, easily scalable, and has good customizations and functionalities
Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good. Transitioning from the server to the cloud has a learning curve. The pain point is again related to UI and not knowing where to look. There should be an easier...

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