free case study: Opoku Afriyie-Asante's unbiased review of ManageEngine ServiceDesk Plus

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ManageEngine ServiceDesk Plus review
Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...

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