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ManageEngine ServiceDesk Plus review
reviewer983697
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees
Easy to operate solution despite the unfriendly user-interface
I have been impressed by how easy it is to operate and how easy the structure is to manage service tickets. If they request an incident problem train, it's a very strong model. Another strong feature in the tool is the CMDB. Another feature that I'm currently studying is the IT project.

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