free case study: Elizabeth Juarez's unbiased review of ManageEngine ServiceDesk Plus

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ManageEngine ServiceDesk Plus review
Elizabeth Juarez
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
The tool is easily configurable and user-friendly
We were unable to load tickets from the previous platform to the new platform, to transfer the database of tickets and that was a problem for us. I'd like to see more flexibility in the configuration of the workflows. We currently use layouts because we know that if we need something more complex, it will be difficult to map.

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