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ManageEngine ServiceDesk Plus review

Hussein Taha
Hussein Taha
IT Enterprise System Administrator at Nafeza
Reliable and customization for all workflows but support needs to be more responsive
In terms of support, actually, they take a long time. They need to be faster. They have to work on technical support. This is number one. The UI for the app needs improvement. ManageEngine SDP hasn't had any changes in three years. There are no major changes in the UI, and other platforms get updated rather often.

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