free case study: Ela Antonio's unbiased review of ManageEngine ServiceDesk Plus
Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.
Download this FREE Help Desk Software case study, based on Ela Antonio's UNBIASED USER EXPERIENCE with ManageEngine ServiceDesk Plus:
Where should we email your case study?
ManageEngine ServiceDesk Plus review
Ela Antonio
Service Delivery Manager at MDS Call Solutions, Inc.
Good automation and incident management with great flexibility
The mother-child features in the ticketing tool are great. You can upgrade up and down in terms of the level of importance of tickets, et cetera. The automation around report generation is great. It's easy to create reports and to automate who it is sent to. It makes the monitoring of tickets very simple. It is more flexible than ServiceNow...
Since 2012, we've had 823,875 professionals use our research.
As seen in