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ManageEngine ServiceDesk Plus review
CarlosPerez5
IT Director at Banyan Health Systems, Inc.
Has valuable incident management capabilities and good technical support services
The product's asset management tool needs improvement. It operates on an agentless system, relying on the patch management tool for agents. It is time-consuming as users must run a script and log in to send back asset information to the server. With an agent-based approach, installation in the image would automatically provide updated asset...
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