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ManageEngine ServiceDesk Plus review
Bhavani Prasad Paragi
Bhavani Prasad Paragi
General Manager at Qwikcilver
Ticket auto-routing improves our efficiency, but this solution lacks custom...
The main thing that I find lacking in the product is the ability to do custom reporting. They have canned reports, but apart from that, I am unable to define my own reports based on my needs. It requires a lot of external customization. I would also like to see better integration with external software. It is possible, but it is tough. The...

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