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ManageEngine ServiceDesk Plus review
reviewer1072692
Head of IT at a financial services firm with 11-50 employees
Offers self-service portal that enhances the user experience
Mostly that we can track the incidents, requests, and so on, making it the main purpose why we use the tool. We also can track contracts, their expiration, and so on. It is a side tool that is very useful. I think that the tool should try to streamline the user interface even more because there are a lot of options that can be offered to...

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