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OpenText Service Manager [EOL] review
it_user264057
HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees
All service desks and backline teams utilize it for work intake and incident...
Customer Service: Customer service is good in the fact that they are friendly and want to help, and they do follow up on issues. Technical Support: Their front line support is poor. They do not have real experience so most issues will take a week or more to address and normally requires their second or third level support, or even their R&D...

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