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OpenText Service Manager [EOL] review
it_user486633
Architect for IT Infrastructure Management Tools portfolio at a aerospace/defense firm with 1,001-5,000 employees
The base core product does what we need it to do. We spend a lot of time on...
In the next version I'd like to see end user surveys, and have it much more robustly meet our large enterprise needs. We'd like to retire our home grown solution. We still find ourselves wrapping customizations around it more than we would like, and we still find the upgrade path more costly and time consuming than we would hope. We spend a...

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