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OpenText Service Manager [EOL] review
it_user567816
Manager at a comms service provider with 1,001-5,000 employees
It integrates with Skype for Business and our current system. It takes too much...
It's not the best trouble ticket system. We would like to have Skype for Business integration fail-over with our cluster-based solution. There are other enhancements we are waiting for and we are in touch with HPE support regarding them. We are looking for a tool that is certified with Gartner. HPE is not the best tool for this. ServiceNow...

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