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OpenText Service Manager [EOL] review
it_user567921
Lead Channels Database Administrator and Way4 System Administrator at a financial services firm with 501-1,000 employees
We use it to track how the environment performs in terms of incident management.
In the release that we currently have, the biggest challenge was reporting. It didn't have the reports that we needed out of the box. In fact, it didn’t have reports at all out of the box. It was a nightmare. You need to use Crystal Reports to customize your reporting. In the next release, I want Service Manager to have its own reports....

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