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OpenText Service Manager [EOL] review
it_user568182
IT Consultant at Innova
You can write simple scripts for workaround solutions that are not out-of-the-box.
We implemened HPE Service Manager for InterTelecom. It improves their company operation by allowing them to open incidents and new requests providing their customers with better, quicker service. They can implement SLAs and other modules that allow them to look over their problems and categorize them. This way they can filter them much easier.

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