free case study: an unbiased review of OpenText Service Manager [EOL]

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OpenText Service Manager [EOL] review
it_user568191
Incident and Problem Manager at a pharma/biotech company with 1,001-5,000 employees
We use the tool to keep track of incidents, technical changes and problems. The...
The things that I'm waiting for are things like better email integration, mobile-type connectivity, and an improved portal for users. The end-user experience is very key for me. At the moment, that's an area that the product's perhaps a bit weak. In terms of functionality, it does already what I need it to, generally. There are some new...

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