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OpenText Service Manager [EOL] review
it_user671322
Head of Architect at a government with 10,001+ employees
We can keep control of everything in the technical infrastructure that we are...
It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases. We use it person to person by phone. It's not so user friendly. If there was more ease of use, then people would use it more regularly.

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