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OpenText Service Manager [EOL] review
Francois Blanc
Francois Blanc
Consultant at a computer software company with 10,001+ employees
A better GUI in place but still not user friendly and quite complex to implement
On certain implementations, it can be very difficult to customize and then very difficult to maintain as well. This is because it is quite a complex solution. Users need to be very conscious of how they set up the solution in terms of how they propose and ultimately set up the end terminals to make it easy to use for end-users. The setup on...

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