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AndyChan3
General manager at a tech services company with 201-500 employees
A scalable solution that requires minimal administrative effort
I have been in contact with technical support and would rate them better than average. I find that it takes a long time to reach somebody who is a subject matter expert. This is because they first need to escalate requests from the level one or level two helpdesk. For the problems that we have experienced, we needed support directly from...
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