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NICE CXone review
Technical Writer / Help Author / Copywriter / Course Instructor at a tech vendor with 11-50 employees
A great tool to keep our documentation up to date, and invaluable for our support...
Management of the screenshots is clearly an area that can be improved. We make DAM systems ourselves, so we're used to having a greater control of these assets. Considering the sheer volume of articles and screenshots that we have, a better tool for organizing, replacing and auditing screenshots in our documentation, if done right, would be...
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