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NetScaler review
reviewer1330419
Pre-Sales at a computer software company with 11-50 employees
Offers a superior user experience by delving into the HDX protocol
Tech support for NetScaler can be frustrating. When opening a case, I often spend much time with first-level support, who sometimes lack programming knowledge. The process involves repeating details when the case is escalated to an engineer which causes delays. Overall, I would rate the support as a three out of ten.

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