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NICE CXone review
Service Level Supervisor at a comms service provider with 51-200 employees
Keeps my opened programs down to a minimum which is a time saver
I have noticed that occasionally the dashboard will freeze and some things may get stuck for a while. For example, if I have a dashboard open that shows how many calls are in queue and how many are currently being handled by agents, sometimes a call that an agent is handling will get stuck on the dashboard after the agent ends the call and...
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