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Project Manager & Non-Profit Practice Lead with 51-200 employees
I like the release planning feature and their notifications about upgrades.
The ticketing process is simple and they are responsive. Sometimes they have to get back to me with findings (at times i’ve been surprised having not to expect it to be as complicated enough in order to warrant research) and then the phone tag can begin. Unless the problem is mission-critical or urgent, I let it slide. They might want to...
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