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OpenText ALM / Quality Center review
it_user484959
Director, Service Transition and Quality Management at CareFirst BlueCross BlueShield
We use it to store requirements, test cases, defects, and other artifacts around...
We invest very heavily on having strong domain and subject matter expertise, so we use support less. One of the things I would love to have is a pay-per-ticket model or a pay-per-patch model. I think that when we call support, it's either a defect or enhancement. It's not just, "Hey, I need customer support," because we're not novice users....

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