free case study: Dirk Leitermann's unbiased review of OpenText Service Manager [EOL]
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OpenText Service Manager [EOL] review
Dirk Leitermann
Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees
It does what it should, but it's quite outdated.
I rate Micro Focus Service Manager four out of 10. I wouldn't recommend it. I would suggest ServiceNow. There may be solutions better suited for smaller companies. There are always alternatives because the architecture isn't terribly complex. The architecture is the same across solutions, and everything is linked. There are no modules to be...
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