free case study: Tomasz Kadlewicz's unbiased review of OpenText Service Manager [EOL]
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OpenText Service Manager [EOL] review
Tomasz Kadlewicz
Service Management Architect at Kandrel
Customizable, flexible, and reliable
The initial setup is not difficult. However, adjusting to the business requirements generally depends on the version, of course. If you have the product process designer, maybe it is very much easier, however, in an earlier version, it was rather difficult to develop since you had the object control and it was old-fashioned in terms of...
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