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OpenText Service Manager [EOL] review
it_user567813
Head of ITSM application support team (JUMP! program) at a financial services firm with 1,001-5,000 employees
We can customize the tools. It can learn to follow our process. We need...
For me, we need integration with big data. I think it will be with the new version. We have to see it to be able to analyze more. In fact, we are able to look at data; but, in the end, we are currently not able to manage it. I think the new version will be much better when we have the view of big data. It's not so easy to move to the next...

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