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OpenText Service Manager [EOL] review
it_user482028
Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees
It allows us to manage all of our incidents and requests in a single location.
There's a lot of features we're not using currently, some of which we're thinking about using. There's just a lot to it, a lot more than we really need in most of our cases right now. Definitely check in with Packard App. There's a lot of good software applications that they provide. They've got a good integration with their hardware....

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