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OpenText Service Manager [EOL] review
it_user568071
Senior Manager - IT Roadmap (IT Operations and Service Management Program) at a tech company with 10,001+ employees
It's fully integrated with all other HPE software products, and supports all our...
Initial setup was straightforward. Service Manager is not a simple product. It's not the kind of stuff where you download the bits, run setup and that's it. There is a lot of tuning and configuration. It's always the same: This product has a lot of configuration and customization capabilities. It's highly flexible, but on the other hand,...

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