free case study: an unbiased review of OpenText Service Manager [EOL]

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OpenText Service Manager [EOL] review

it_user671319
Systems admin at a financial services firm with 10,001+ employees
It is reliable and has a lot of functionality. The codeless part needs to improve.
When I attended the conference, I just saw a presentation about the Containers part and am really looking forward to that, because installing a new version/upgrading is always a pain. I think that this could be a big improvement. It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are...

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