free case study: Islam Bayraktar's unbiased review of OpenText Service Manager [EOL]
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OpenText Service Manager [EOL] review
Islam Bayraktar
Co-Founder and Director of Services at Continuous Software at a tech services company with 51-200 employees
Incident management with good support but the configuration and reporting could be...
The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many different versions. With the new version moving toward the codeless configuration is good, but it's losing flexibility. There should be a larger...
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