free case study: an unbiased review of OpenText UFT One
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OpenText UFT One review
Senior Test Manager at a financial services firm with 10,001+ employees
Good out-of-the-box protocols; unfortunately technical support is a little slow
Improvement could be made in the cost of the solution and the support time involved in solving issues. This is something that is quite tricky. I try to get the support on a ticket, but it takes time for it to be managed. This part is always quite tedious and that's in addition to the renewal process for licensing. It's not managed very well...
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