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Senior Automation Analyst at a financial services firm with 1,001-5,000 employees
Individual rules for various events can be updated in flight without bouncing the...
Technical support tends to be good. Sometimes first-level support seem to have trouble understanding an issue when we first present it, but once we push it to second-level, they quickly grasp the nature of our issues and get to work on them. Crit 1 & 2 issues go straight to second-level support. Sometimes a fix is already available and we...
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