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Pega Platform review
Senior Director Platform Management at a real estate/law firm with 10,001+ employees
Flexible and can be configured to meet our requirements, but reporting and...
The reporting does not work well for us. If we have somebody working on a ticket or request, we are not able to track the end-to-end time. Also, the assignment is not happening correctly. Ideally, they should have panel management reporting. The end-user notifications need to be improved because there is a delay. It is not fully compatible...
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