free case study: Tim White's unbiased review of Quest KACE Systems Management Appliance (SMA)
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Quest KACE Systems Management Appliance (SMA) review
Tim White
Sr. IT Support Technician at a transportation company with 201-500 employees
Simple help desk and scripting saves us time, but patch management is complicated...
When you get to patch management, it's complicated. I have had to call technical support about it several times. The labels can get kind of confusing as well. I know that there are a lot of them and if I spend more time in it I'd probably understand it better, but anytime I have to create a label for something, I just get lost in a rabbit...
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