free case study: Horacio Rojas's unbiased review of Quest KACE Systems Management Appliance (SMA)
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Quest KACE Systems Management Appliance (SMA) review
Horacio Rojas
Works at University of Hawaii
Customizable service desk, easy management, and great for integrating existing IT...
There is always room for improvement. An example will be the implementation of granulated permission to run Scripts. We often find it unnecessary (and dangerous) that all technicians can see/run all the scripts created by our institution. Ideally, a Manager could assign some scripts to certain levels of support. However, the system does...
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