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Quest KACE Systems Management Appliance (SMA) review
reviewer1697724
Director, Information Technology IT User Services at a university with 501-1,000 employees
Streamlines procedures, offers easy license tracking, and is reasonably priced
The ticketing system works for us and we like using it. That said, some processes that seem like they should be simple either can't be done or are cumbersome in setting them up. I managed a different ticketing system previously and we were able to have certain questions come up for the client based on the category picked. It was easy to set...

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