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Salesforce Service Cloud review

it_user293352
Head of Business Development - Automated Marketing Systems at a marketing services firm with 51-200 employees
It allows management to make accurate forecasts of sales by the end of the month,...
They need to improve the email integration with Outlook. At the moment the plugin is very unstable, and crashes from time to time. The only other option is to include a Salesforce email address into BCC, which isn't convenient. Also, I’ve not checked for a while, but for a long time Salesforce didn’t have a very good mobile app, at least...

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